Frequently Asked Questions

Browse products, add the items you need to your cart, and proceed to checkout. Select your delivery address, complete the payment, and your order will be confirmed once the payment is verified.

We accept payments securely through Razorpay, which supports UPI, debit and credit cards, net banking, and popular wallets. We never store your card or banking details on our servers.

Sometimes a payment takes a little time to confirm. Your order will update automatically once the payment is verified - usually within a short while. If the payment fails, any deducted amount is reversed by your bank as per their timelines. You can check the status in the My Orders section.

Delivery times depend on your location and product availability. Estimated timelines are shown at checkout. Please ensure your delivery address and contact number are accurate so we can reach you smoothly.

Once your payment is completed, the order is confirmed and cannot be cancelled, and the amount paid is non-refundable. Please review your cart, delivery address, and contact details carefully before paying. If we are ever unable to fulfil your order from our side, we will contact you and arrange a suitable refund.

Orders are final once payment is completed, so refunds are not provided for completed orders. A refund is issued only in the rare case where we are unable to fulfil your order from our side - for example, stock unavailability or a confirmed pricing error. In such cases the amount is credited back to your original payment method and may take a few business days to reflect.

Yes. We are committed to offering only genuine, quality agricultural products. Every item is sourced to meet the standards farmers and dealers rely on.

Open the My Orders section in the app to see the current status of your order - from confirmation and packing to shipping and delivery. You will also receive notifications as your order progresses.

We are expanding our delivery coverage. Enter your delivery PIN code at checkout to confirm whether we currently serve your area.

You can reach us by email at support@rockyshaktiagroscience.com or by phone and WhatsApp at +91 84457 68624. We're happy to help with any questions about your orders or our products.